- Improved Risk Posture: Reduced compliance risks and shortened the breach lifecycle by ~29 days.
- Remediation Success: Identified and remediated over 20,000 credit card shares in Slack in a single year.
- Reduced Expenses: Avoided potential revenue losses, as non-compliance events typically cost organizations $5.87 million.
Following the rollout of Slack, a major telecommunications company turned to Mimecast Aware to help them understand the risks that resided within employee messages. Their primary concerns included preventing data loss and enabling eDiscovery within the tool. Aware's applications uncovered that call center employees used Slack messages to store large volumes of personal identifiable information (PII) and payment card industry (PCI) data, and eDiscovery conducted using Aware found that employees also lacked a secure way to track customer information, opening the company up to greater compliance risk.
With Aware, the company found the right solutions for employees to work more efficiently while safeguarding confidential information. They also deployed Aware's automated compliance adherence features to scan new Slack messages for sensitive data, allowing them to correct and coach employees on inappropriate work habits in real time.
