Implementation and Support Engineer

Job Purpose

Work with customers to implement and support Mimecast's services

Primary Duties and Responsibilities

• Work with the US Service Delivery team on the implementation of new Mimecast customer accounts.
• Serve as the customer's primary point of contact for project coordination and technical configuration assistance
• Assist clients with their use of the Mimecast service, functioning as 2nd level support for our customer base with after-hours coverage as needed.
• Provide detailed training sessions to partners and customers
• Create customer FAQ's and work to streamline support processes as appropriate
• Provide exceptional support to Mimecast customers, partners, resellers, and internal staff

Person Specification

• Experience managing customer facing implementations of 3rd party IT services.
• Deep understanding of internet fundamentals, network routing, and email delivery
• Experience with Microsoft Exchange and Active Directory or other email platforms
• Excellent verbal and written communication skills that can be used to explain complex technical topics in a clear and straight forward manner
• Detail oriented individual that enjoys working with customers and the challenge of technical troubleshooting

Reward

The role offers a competitive salary and benefits package. Mimecast is an entrepreneurial and high growth company which will provide the right candidate with a wealth of career development opportunities.

Please send a cover letter and resume to jlewis@mimecast.com if you wish to apply for the position.